Exodus Mobility has temporarily suspended its Move Mombasa bus services, just two weeks after launch, following an attack on its staff and buses at Bamburi Mwisho stage on Friday.
Speaking during a press briefing on Saturday, Founder and CEO Kikonde Mwatela said the Bamburi–Docks route had been halted to allow police investigations.
“On Friday, one of our buses was attacked by unknown people with the aim of harassing and threatening our staff, as well as disrupting our services. We strongly condemn this act and have reported the matter to Bamburi Police Station,” said Mwatela.
He added that the suspension was necessary to protect both staff and passengers.
“Every customer who had paid for services will be refunded. We expect the issue to be resolved by Monday, and we promise to come back stronger,” Mwatela assured.
The company currently operates six buses on the Bamburi–Docks route.
Exodus staff members also voiced concern over the incident, stressing the need for fair competition in the transport sector.
“In business there is always competition, and everyone has to accept that,” said bus driver Abbas Omar.
Another staff member, Salim Omar, noted that Exodus Mobility was introducing innovation to the industry.
“We brought in a cashless system where passengers can choose daily, weekly, or monthly subscriptions. We run services on the Bamburi–Likoni and Bamburi–Docks routes, with the latter being where the problem occurred,” he explained.
Despite the setback, Mwatela urged Mombasa residents to embrace the company’s digital travel system, announcing that new users will enjoy a free one-day ride upon registration.
He also revealed that weekly pass charges will be reduced from sh.1,000 to sh.839.
“Exodus Mobility stands for change, safety, respect, and equality. We believe Mombasa residents deserve to travel in a safe and pocket-friendly way,” Mwatela said.
The company’s cashless system requires passengers to subscribe to daily, weekly, or monthly passes, which are verified by scanning QR codes before boarding.
